Need Immediate Support? Access comprehensive documentation and your personal support portal
Help Center
Need Immediate Support? Access comprehensive documentation and your personal support portal
Enterprise customers receive premium, proactive support specifically engineered for high-stakes PCB environments — minimizing downtime, reducing risks, and ensuring your team's success.
We tailor response times, escalation paths, and support channels to your team’s risk profile and operational needs, so you’re never waiting when it matters most.
Limited onboarding slots each quarter to ensure personalized attention.
Via integrated Intercom platform (24/7 live chat, and ability to schedule live phone/video support).
Avoid issues before they happen, unlike traditional reactive support.
Securely manage and review your organization’s tickets, retain institutional knowledge, and keep critical context in one place at help.quilter.ai
Stay ahead with proactive alerts and tailored best practices.
Using Quilter’s for non-commercial use AI PCB Design platform? We're committed to supporting your success through comprehensive resources and active community engagement.
Find answers quickly with searchable documentation and tutorials.
Join your fellow engineers and get direct insights from our expert support team.
Quilter engineers actively manage our documentation and forums, ensuring every user receives expert-level support.
Support feature
Enterprise
Free
Knowledge base & docs
Community forum (engineer-moderated)
Ticket submission & tracking
24/7
Critical-issue response (SLA-bound)
As fast as < 60
Best effort / 1 business day
Live chat (Intercom)
24/7
Monthly roadmap review
Dedicated technical account manager
Quarterly design reviews & health checks
Proactive incident notification & advisory
Organizational support portal
These are the most common questions we get from teams evaluating Quilter for rapid iteration and test board design:
1
No. Quilter is not trained on human-designed boards. It uses physics-driven reinforcement learning, not data scraped or learned from your IP. Your designs stay private.
2
For most medium-complexity PCB development projects, Quilter returns fab-ready layouts in 2–6 hours—ideal for quick-turn PCB prototyping and validation.
3
Yes. We support public cloud, private cloud, and on-prem options to meet security requirements for electronics design services providers and your internal compliance requirements.
4
Yes—by automating layout, Quilter’s automation significantly compresses layout timelines, allowing teams to iterate faster and deliver hardware quicker. This helps reduce time to market and cost for R&D and test teams.
5
Simple—just run it again with your updated design. Fast iteration is what Quilter’s built for.
6
Quilter handles placement, routing, and stackup targeting in addition to trace routing using AI PCB design powered by physics and reinforcement learning. This leads to faster iterations and better design reliability and no manual tuning.
7
Quilter evaluates multiple layer stacks, trace/space rules, and manufacturing options. The best design balances manufacturability, cost, and physics—without you needing to predefine a specific fab or constraint.
8
Very low. Most engineers submit their first board in under 10 minutes. There’s no new CAD tool to learn—just upload and go, perfect for non-PCB designers to generate prototypes of their circuit designs.
