Enterprise-grade support for mission-critical environments

Quilter provides premium, proactive support engineered for high-stakes PCB development—minimizing downtime, reducing risk, and accelerating your team’s success. Every interaction is secure and confidential.
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We work directly with your team to define response times and support expectations, building a custom SLA that reflects your environment, risk profile, and pace of innovation, so you’re never waiting when it matters most.

Live human personalized support

Enterprise customers receive premium, proactive support specifically engineered for high-stakes PCB environments — minimizing downtime, reducing risks, and ensuring your team's success.

Custom SLA-based support

We tailor response times, escalation paths, and support channels to your team’s risk profile and operational needs, so you’re never waiting when it matters most.

Dedicated technical account manager

Limited onboarding slots each quarter to ensure personalized attention.

Priority routing & rapid escalation

Via integrated Intercom platform (24/7 live chat, and ability to schedule live phone/video support).

Proactive quarterly design reviews & health checks

Avoid issues before they happen, unlike traditional reactive support.

Dedicated organizational support portal

Securely manage and review your organization’s tickets, retain institutional knowledge, and keep critical context in one place at help.quilter.ai

Immediate incident notification & expert advisory

Stay ahead with proactive alerts and tailored best practices.

Free Tier Self-Service & Community Support

Using Quilter’s Free Tier AI PCB Design platform? We're committed to supporting your success through comprehensive resources and active community engagement.

Instant access to documentation & guides

Find answers quickly with searchable documentation and tutorials.

Help center

Community forums managed by Quilter engineers

Join your fellow engineers and get direct insights from our expert support team.

Community forums

Quilter engineers actively manage our documentation and forums, ensuring every user receives expert-level support.

Support feature

Enterprise

Free Tier

Knowledge base & docs

Community forum (engineer-moderated)

Ticket submission & tracking

24/7

Critical-issue response (SLA-bound)

As fast as < 60

Best effort / 1 business day

Live chat (Intercom)

24/7

Dedicated technical account manager

Quarterly design reviews & health checks

Monthly roadmap review

Proactive incident notification & advisory

Organizational support portal

Innovate faster, iterate more, eliminate bottlenecks.

Quilter unlocks rapid hardware development for teams in aerospace, defense, semiconductors, and advanced R&D — accelerating time to market by removing PCB layout as the limiting factor.

Discover Quilter